We know how frustrating it can be to have a damaged or defective item. We would be more than happy to make this right.
To determine the best resolution for you, please do the following:
- Warmer issues:
- What are the issues that you are experiencing?
- When did you notice these issues?
- If the warmer is not turning on is the know turned all the way to the high setting (turned to the right)?
- Have you tried a different outlet or power source?
- Wax issues:
- What are the issues that you are experiencing?
- When did you notice these issues?
- Applicator issues:
- What are the issues that you are experiencing?
- When did you notice these issues?
- Bowl issues:
- What are the issues that you are experiencing?
- When did you notice these issues?
To provide the best service we ask that the issue be reported immediately by filling out this form. Once the request is received our team will update you with the next steps.
Note: this covers all manufacturing, shipping, and delivery damages or defects. This will not cover damages or defects due to misuse.